Blog
The Loyalty Lab Blog
Your trusted guide to Salesforce Service Cloud, a tool that allows small businesses and nonprofits to drive exceptional customer experiences while reducing their cost to serve.
Unlock the potential of customer service, experience, and business growth through actionable strategies, step-by-step guides, and insightful comparisons of industry-leading CRMs. Discover practical solutions to enhance CRM adoption, uncover trends in customer loyalty, and transform your Salesforce environment into a powerhouse of efficiency and engagement.
Featured Articles
The Loyalty Advantage: Why Exceptional Service is Your Most Powerful Growth Engine
5 Quick Wins for Reducing Customer Support Costs with Salesforce Service Cloud
The Future of Customer Success: How AI and Agentforce Are Transforming Small Business
Latest Posts
🎯 Feature Spotlight: How Dynamic Forms (and the New Lightning Page Layout Editor) are Changing the Game in Salesforce
Salesforce Dynamic Forms just got a major glow-up with the new Lightning Page Layout Editor—and if you’re still stuck in the world of clunky layouts and overloaded agent screens, this one’s for you. Learn how to build cleaner, faster, more intuitive experiences for your support teams—with drag-and-drop simplicity and zero code.
TL;DR (Because You’re Busy)
Dynamic Forms let you move fields out of Page Layouts and into Lightning App Builder
Build cleaner, faster, smarter page layouts
Use visibility rules to show/hide based on context
Great for scaling support teams and improving agent experience
You can now build forms like a UI designer—without code
How Small Teams Can Deliver Enterprise-Level Service with Salesforce
Great service isn’t about how many people you have. It’s about how well you empower them.
In my latest blog, I’m diving into how small teams can deliver big-time service using Salesforce automation. From Macros to Flows to dynamic email templates, there’s no reason a lean team can’t be world-class.
The Loyalty Advantage: Why Exceptional Service is Your Most Powerful Growth Engine
Loyalty isn’t just nice—it’s profitable. In today’s market, exceptional service is one of the last great brand differentiators. This post explores how small businesses can leverage service as a growth engine, build trust with Salesforce Service Cloud, and scale loyalty without scaling costs.
Einstein for Service: AI-Powered Support That Actually Helps (Not Just Hype)
Einstein for Service isn’t just Salesforce hype—it’s a real-deal AI toolkit that helps customer service teams work faster and smarter. From bots to case classification to analytics, it’s the kind of automation that actually helps humans do better work.
Scale your Customer Service
Whether you're already operating on Service Cloud or just starting the implementation process, I can help you identify opportunities to streamline and automate your business processes. With my Service Cloud Quick-Start Program, we can get your system up and running in just 30 days, allowing you to quickly scale your customer service operations. Together, we’ll optimize workflows, enhance efficiency, and boost customer satisfaction."